Careers
Program Manager
Bethesda, USA - System Integration - Contract
The Program Manager is responsible for overseeing and managing the development, deployment, and maintenance of the software services. This role involves working closely with various stakeholders, including technical teams, legal professionals, and administrative staff, to ensure the successful implementation and operation of the software services. Responsibilities: • Oversee and coordinate all services performed, to act as the central point of contact with the COR and have the full authority to act and make decisions on behalf of the Contractor. • Allocating and managing contractor resources to conduct the work and is responsible for ensuring the content of status reports and all system documentation is complete and accurate. • Shall have direct accountability for the technical correctness, timeliness and quality of all services performed and items delivered. • Develop and execute a strategic plan for the software services, aligning with the overall goals and objectives of the agency. • Plan, organize, and oversee all phases of the software lifecycle, including requirements gathering, design, development, testing, deployment, and maintenance. • Collaborate with legal teams, IT professionals, external vendors, and other stakeholders to gather requirements, address concerns, and ensure the software meets the needs of the agency. • Manage the budget allocated for the software services, ensuring that resources are allocated effectively and efficiently. • Identify potential risks and issues related to the software implementation and develop mitigation strategies to address them. • Establish quality standards for the software services and ensure that they are consistently met throughout the development and maintenance process. • Provide regular updates and progress reports to senior management and stakeholders, communicating project status, milestones achieved, and any potential roadblocks. • Implement change management strategies to help users transition to the new software smoothly, providing training and support as needed. • Ensure that the software services adhere to all relevant legal and regulatory requirements, as well as any internal policies and standards.
Qualifications: • Bachelor's or master’s degree in computer science, Information Technology, Business Administration, or a related field. • At least ten (10) years Project Management experience or equivalent technical team leadership experience. • Project Management Professional (PMP) certification preferred but may be offset by additional experience or other certifications, such as Agile Scrum Master certificate. • Proven experience in program management, especially in leading software development and implementation projects. • Knowledge of case management systems, legal processes, and government operations is a plus. • Strong leadership and interpersonal skills, with the ability to collaborate and communicate effectively across various teams. • Experience in working within a government or legal environment is advantageous. • Excellent problem-solving skills and the ability to make informed decisions under pressure.